TERMS & CONDITIONS

Please read our terms and conditions carefully before using this website. For the purpose of terms and conditions, “Us”, “Our” and “We” refers to Don de L’amour (A.B.N. 92548212747)  and “You” and “Your” refers to all users of the site, the client, visitor, merchants and/or contributors of content. It also applies to orders made via telephone and email with the Don de L’ amour customer service team.

By using our website and/or purchasing something from us, you are engaging in our “service” and agree to comply and be bound to our terms and conditions of use (“Terms and Conditions”, “Terms”, “Service”), including additional policies referenced herein.

 

AMENDMENT OF TERMS

We reserve the right to change, modify, add or remove the terms and conditions at any time. You can review the most current version of the Terms and Conditions on our website. Please check our terms regularly to ensure that you are aware of any changes.

If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms your and Don de L’amour’s rights and obligations to each other.

 

LIMITATION OF LIABILITY

By using our website you are accepting that dondelamour.com.au is not legally responsible for any loss or damage you might suffer related to the use of the website. Your use of the information or materials on this website is entirely at your own risk and we shall not be liable. It is your own responsibility to ensure that any products, services or information provided from us meet your specific requirements. Such information and materials may not be current and/or include inaccuracies or errors and we exclude liability from such inaccuracies or errors. These errors may relate to product descriptions, pricing, promotion, offers, delivery charges, transit times and availability. We reserve the right to correct any errors, inaccuracies at any time without prior notice, including after you have submitted your order. Photographs of our products are provided for informational purposes only, are not contractually binding.

You must be over 18 years of age to use this website or purchase any goods or services. You may not use our website for any illegal or unauthorised purposes. You may not violate any laws in your jurisdiction (including but not limited to copyright laws). Dondelamour.com.au reserves the right to exclude and not permit any person from using its website or contents contained on it. We reserve the right to refuse any order you place with us. In the case that we cancel or make a change to an order, we may attempt to email you or contact the number provided at the time the order was made. We reserve the right to not register a payment and thus not confirm an order, in particular but are not limited to the following reasons: problem with the order (abnormality, unavailability), the delivery address requested is outside the delivery areas, based on our sole judgement find the order appear placed by dealers, resellers or distributors. You may not use a false e-mail address, pretend to be someone other than yourself or mislead us or other parties as to the origin of any comment. You are solely responsible of any comments posted by you or any third-party. We hold the right to check ID and proof of address before dispatching any order to ensure security and protection against fraud.

 

DELIVERY OF PHYSICAL GOODS

Don de L’amour uses trusted couriers to deliver physical goods. Orders are not dispatched until full payment has been received and we are satisfied with the product. Please provide us with the correct phone number and address at the time of ordering. We will attempt to be as accurate as possible when displaying prices of goods and services and delivery and other charges. All prices quoted are in Australian dollars and are inclusive of GST. Delivery charges will be applied after your product choices are validated and the order form has been completed. Please take note of delivery charges at checkout and make the payment in full in the prescribed conditions. Don de L’amour will not be held responsible and will not refund any payment if you have incorrectly provided details. If you wish to order again it will be at your own expense.

In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.

Our normal delivery hours are Monday – Saturday 9am  – 5pm. We source our flowers early in the morning and fresh from our suppliers on a regular basis. To ensure a high level of quality and freshness, all orders must be placed 1 day in advance and confirmed by email. We do not guarantee a specific delivery time. We do not work on public holidays. If orders are placed for a Sunday or public holidays, we will dispatch your delivery the following business day.

We source our flowers and plants based on seasonal availability on the day of delivery. Therefore, all products presented in the website may not always be available for purchase. As All natural products are subject to differences and environmental impacts and no two products will be identical. The images shown are not an exact indication of what you will receive. Don de L’ amour reserves the right to replace any product with another product with comparable value.

Specific requests can be forwarded to us by emailing enquiries@dondelamour.com.au however we do not guarantee the exact colour or variations of any flower, plant or product used in any arrangements.

 

MODIFICATIONS & REFUNDS

You can modify the delivery information by sending us an email request at enquiries@dondelamour.com.au. However once the preparation of the order has begun, any modification or cancellation of your order will be impossible. We do not offer refunds for change of mind.

In the event that an incident occurs during delivery, thus making it impossible, the damaged product will be replaced at our own expense. However, we will not be held liable if the product is damaged after delivery.

 

COMPLAINTS

For bouquets, plants and fresh flowers, if you are not satisfied with the product, we request that you send us a photograph of the product within two days of the date of delivery so we can investigate its defect. If based on our sole judgement, the defect is due to quality of the product and not damages due to poor after-care from the recipient such as poor handling, neglect, exposure to high heat, lack of water, the product will be exchanged.

If you need any further assistance please contact us on enquiries@dondelamour.com.au

All copyright, trademarks and other intellectual property is owned by Don de L’amour.